Troubleshooting & Technical Support
Getting the most out of this web site is easy; it has been designed to work smoothly across a wide variety of software and hardware platforms. Most users will not need any additional technology to experience all of ummeljimal.org's multimedia content. In addition, each page with media content has an informational section "How to Use this Media," as well as a multimedia help button containing a direct link to the relevant information below.
Useful Tips & Tricks
Roll over images on the site to see captions with details about each photo.
In addition to regular links, some pages contain words highlighted with a dotted underline. Rolling over one of these terms will show a corresponding definition.
Multimedia pages are enabled for swipe or touch access if available on the user's operating system.
All major desktop web browsers are fully supported. Many mobile devices are also functional, although mobile content development is ongoing. However, support for the oldest versions of browsers is not offered. In particular, ummeljimal.org is no longer compatible with Internet Explorer versions 6, 7, and 8 due to significant security, stability, and standards concerns. Users of older-version browsers are strongly encouraged to upgrade to the latest iteration of Chrome, Firefox, Internet Explorer, Opera, or Safari.
The Umm el-Jimal Project is committed to developing and maintaining full English and Arabic versions of this web site. In addition, staff are exploring possible options to create additional translations. Users interested in being part of this process are encouraged to review the Get Involved page, then contact the project.
Five types of multimedia are currently available on ummeljimal.org. See below for troubleshooting and technical details for each type.
The Timeline and NE Jordan interactive maps utilize Microsoft Seadragon (Deep Zoom) technology. To operate the maps, Microsoft's free Silverlight plugin must be installed. Silverlight is available for browsers on Windows and Mac operating systems, along with Windows Phone, Android, and Symbian mobile platforms. Linux users can access these pages using the free Moonlight plugin. Unfortunately, Apple does not allow Silverlight access for iOS, found on its iPads, iPods, and iPhones.
The site's Virtual Tour uses Apple's Quicktime Virtual Reality (QTVR) technology. QTVR files share the same format with Quicktime's more common video format, .mov. However, they require a different plugin to run properly. The Umm el-Jimal Project's virtual sitewalk page contains all necessary plugins to run the show. The show does include audio components, the sound for which is controlled through the user's device rather than the QTVR itself.